Frequently Asked Questions

License Issues

My computer crashed / was replaced / etc., and now my license won't activate...?

Simply install ShowCase on the new computer, enter the license key from the old computer, and when the software tells you the license is in use on the other machine, click the Transfer button to move the license to your new machine.

How do I move my ShowCase license to another computer?

Simply install ShowCase on the new computer and license it with your license key from your old computer. A message will appear informing you it is in use with an button to click to move it to the new computer.

CD/DVD/USB Viewer

The on-board CD/DVD viewer is telling me I need to install the Microsoft Visual C++ 2017 (x86) Redistributable. How do I do that?

Download the redistributabe installer from Microsoft, which you can find here. Run the installer and then try running the viewer on the CD/DVD again.

The on-board CD/DVD viewer is telling me I need to install .Net 4.5.2 or later. How do I do that?

Download the .Net 4.5.2 installer from Microsoft, which you can find here. Run the installer and then try running the viewer on the CD/DVD again.

Windows 10, 11, & Mac

Does ShowCase work with Windows 10 and 11?

ShowCase 6.1.0 and later runs on Windows 10, 11, 8.1, Server 2012, 2012r2, 2016, 2019. If you're having Windows 10 problems, please contact us at support@triltech.com.

Can ShowCase run on a Mac?

Not directly, no. But several of our customers have had very good results running it under Parallels and VMWare Fusion.

Study Transfer Issues

My studies have stopped transferring from the ultrasound machine to the Image Center...

See our Troubleshooting Studies Not Transferring To Image Center guide for help.

Performance

Why does ShowCase take so long to start up?

If you are running a version of ShowCase earlier than 6.5, please upgrade to the latest version and see if the problem resolves itself.

If upgrading does not resolve the issue, check to make sure there is no removable media (CD/DVD/USB) in your computer. If there is, sometimes windows itself can cause ShowCase to load extremely slowly. Remove all of removable media, exit ShowCase, and try restarting it.

Remote Viewing

How do I view studies remotely?

Our Image Center and Premier viewer provide a robust solution for remote viewing over VPN. They are designed to work well over most internet connections, without the requirement for expensive network hardware or VPNs. Click here for more details.

Can I use ShowCase with Citrix/LogMeIn/GoToMyPC/Terminal Services, etc.?

No. Remote desktop solutions are designed to provide a functional approximation of your desktop so you can interact with it, not to render accurate color or grayscale or moving, diagnostic-quality medical video. Using ShowCase over remote desktop solutions is not an Intended Use of ShowCase and is not supported. For a lengthy explanation, click here.