Networking Problems when using ShowCase
Where can I look to troubleshoot
the logs! If you are having trouble
getting communication going between
ShowCase Connect and other DICOM
devices, you might be able to solve the
problem by looking in error logs.
ShowCase Connect has a View Log button
on the bottom of the main screen. Most
DICOM devices (image servers, ultrasound
machines, etc) also have error logs to
help with diagnosing communications
problems. Consult the manual for your
DICOM device. If you are having trouble
interpreting the log, email a copy to
Does ShowCase Connect support IPV6 IP
Yes, but you
may need to modify a
configuration file when you first move
to IPV6. Please email
instructions on how to make the
Problem: I am running
Vista or Windows 7/8 and cannot get the ShowCase Connect software to communicate
with my PACS server or ultrasound machine.
Solution: Please download and install ShowCase
5.2.2 or later. Uninstall your earlier
ShowCase release and replace it with the
newer release. A DICOM
communication problem was resolved in
5.2.2 release that only affected Vista
and Windows 7 systems.
Problem: I am
not seeing any communication at all?
The machines must be able to see each
other on the network, so make sure that
"ping" works in both directions. Your IT
expert may need to help make sure your
network is set up correctly.
What if the
machines can ping each other, but no
activity shows in the logs?
The DICOM AE_TITLE is essential for
accurate communication. Make sure that
if you have assigned the name "SHOWCASE_SCP"
in the ShowCase Connect Settings, that
the same exact name (including
capitalization) is configured in the
DICOM server, ultrasound machine or
other DICOM device you want to
The ports that send/receive images must
match. The “Listen Port” in ShowCase
Connect is usually port 104. The Send
port on the connected machine must be
port 104 also.
Do not set up your imaging machine to
require “Storage Commit” when sending
images to ShowCase. ShowCase does not
support Storage Commit.
What if Query
Works, Retrieve Doesn't?
If you can query an image server and
get a list back, but then cannot
retrieve, you very likely have a problem
with the IP address setting on the image
server machine. The image server will
respond to a Query, but it will not
store images unless it has a valid IP
address for your ShowCase machine. A
problem with the IP address can happen
1- The IP address isn't set correctly on
the image machine – Fix by entering the
correct IP address and restarting.
2- You are trying to Query/Retrieve from
your home or remote site that uses VPN
access. The VPN needs to be configured
to map your IP address to the same
address each time you log in.
3- You are trying to Query/Retrieve from
your home or remote site without a VPN,
over a usual cable or DSL connection and
your provider has not assigned you a
fixed IP address. Again, you must
somehow look like you have a consistent
IP address. Your cable or DSL providers
may be able to sell you a fixed IP
If the IP address is not the problem
make sure that the port is correct (send
port and listen port are the same) and
make sure you do not have a firewall