Troubleshooting ShowCase Problems
Windows 8? We know of no incompatibilities at this
Yes, ShowCase has been tested and works
well on Windows 7.
who have been given CDs or DVDs of their
Obstetric (or other) exam and want to
print the pictures out or save them.
Most ShowCase CD/DVD viewers are
read-only and do not include print or
export features. However, you can easily
print the images (at not medical
quality) in either of these 2 ways:
-- Using Microsoft Word
1- Click on the image to select it (It
will have a yellow border) and copy it
to the clipboard (Ctrl-C or use the
Edit->Copy menu option)
2- Paste the image into a Word document
3- Print the Word document
--- Using a Screen Capture
1- Double-click on the image you want to
2- Copy the Image to the clipboard by
holding down the Alt key and clicking
3- Paste the image into a graphics
program like Paint (Start Menu / All
Programs / Accessories / Paint)
4- Save or print the image from the
Problem: I get a message that says
.NET Framework needs to be installed, when I install ShowCase Premier or
Solution: Microsoft .NET Framework 2.0 must be installed
on your Windows PC before ShowCase 5.0
products can run. The .NET Framework
2.0 is included with Windows Vista and
Windows 7 but
not with Wndows 8, Windows 2000 or XP systems in
Here are 2 ways to add the .NET
framework to your PC:
1- Run Windows Update (Start
Menu->All Programs->Windows Update), press the
"Custom" button on the Welcome page, and
select only the .NET Framework 2.0 under
Software, Optional. Then download and
install .NET Framework 2.0.
OR 2- For Windows 8 or if you are unable to install .NET
Framework 2.0 using Windows Update or it
fails for any reason. Download the
.NET Framework 2.0 installer -- if you
are running the English language version
of Windows XP (with Service Pack 2 or higher),or Windows
Server 2003 go to
Problem: I am running ShowCase
release 5.1.6 (or earlier) software and my trial
expired early or my license suddenly
download and install the latest ShowCase
5 installer. It is VERY important that
you re-boot the computer after
installing the latest ShowCase version.
Improvements to the licensing software
were added in the 5.2 release that should fix these
to PowerPoint fails using the PPT
button on the ShowCase toolbar, says
cannot communicate with PowerPoint.
Solution: The "PowerPoint Interop"
may not have been installed when you
installed PowerPoint on your PC. Two
ways to install the missing PowerPoint
1 - Download and install the
appropriate PowerPoint "Primary Interop
Assemblies" from www.Microsoft.com . On
the Microsoft Web site search for
"PowerPoint Interop download", then
download and install the Microsoft
Office "Redistributable Primary Interop
Assemblies" for your version of
PowerPoint (2003, 2007, etc).
2 - Or: Un-install and re-install
Work Around: There is also
a way to export one image at a time to
PowerPoint without implementing either
of the fixes described above. Double-
click on the image you want to export to
PowerPoint to open it in a ShowCase Edit
Window. From the Annotation tab press
the "Export" or "Slide" button on the
left. This uses a different PowerPoint
Problem: A PowerPoint
presentation saved with ShowCase image
windows in it does not work..
Be sure that you are not saving in the
".ppx" format. That format does not
support the ShowCase embedded DICOM
displays. Use the ".ppt" format.
Problem: AVI files
after upgrading from a ShowCase 4.x
product to ShowCase 5 are poor quality--
AVI compressor settings. In some cases
the ShowCase upgrade can lose the
previous AVI export settings and reset
the quality to "1", which translates to
lowest quality. The quality setting is
displayed on the screen so you need only
check it before exporting and change it
if needed. If you don't remember your
previous setting -- most people use a
quality setting of 75-80%.
Try that and
adjust to suit your needs.
Problem: AVI files generated on a
Vista machine look
scrambled in Powerpoint.
files created on Vista machines are shifted or garbled when played back in
There was a defect in a Windows system component
in very early versions of the Vista OS.
Installing the latest Vista service pack
corrects the problem. You need to
re-generate the defective AVI file.
Problem: Exporting a
single frame from a clip as a
bitmap -- The first frame of the clip exports instead of the selected (currently
Solution: This bug was fixed in Release 4.6.
Please download the 4.9.8 installer and
update your software (no charge). Or you
can upgrade to the newer 5.0 software --
There is an upgrade charge.
Problem: ShowCase does not recognize images
written to magneto-optical disks from an HDI 5000 ultrasound machine.
The HDI 5000 does not write images to MOD in DICOM format
unless you have the "DVS module". Without the DVS
module the HDI 5000 uses the "DEFF"
image format -- which is based on TIFF. You can display DEFF images using
consumer graphics software that can display TIFF files.
If you have a PC that is on an Ethernet network
with your HDI 5000 . Our products that include the ShowCase Connect module can accept HDI
5000 images sent over the DICOM network and store them in DICOM format.
Problem: AVI files in Powerpoint - Click to play
and they turn black.
Solution: This is most
likely a mismatch of your display's driver and your Microsoft operating system.
You can fix this in one of two ways -- 1- Upgrade the driver for your display or
2- Turn off video acceleration for your display... To do this go to Control
Panel -> Display -> Settings -> Advanced - > Troubleshooting. Then turn hardware
acceleration off (move the slider left from the "full" position to "none").
Problem: ShowCase (release
number earlier than 5.0) worked yesterday but now it
says the license has expired.
Solution: Occasionally a virus scanner or spyware
program, such as McAfee Virus Scan, Norton AntiVirus, Trend Micro PC-cillin
or Webroot Spy Sweeper will erroneously think
that a valid program file contains a virus or spyware. Most of these
programs have a "quarantined" area where suspicious files are kept for
several days before they are deleted. Check your virus scanner or
spyware software's "quarantined" area for files from the "\Program
Files\ShowCase" directory tree. We have had one report that this
happened with the file: \Program Files\ShowCase\TLF. If this file is
"quarantined" instruct the virus scanner or spyware program to restore
the file and to not remove it again. If other files from the ShowCase
folder are affected reinstall ShowCase or email us at <support@TrilTech.com>
so we can assist you in resolving the problem.
Problem: CD Viewer on a CD
received from another site does not run on Vista. An inscrutable error message
might say something like "Could not install the image display component" or "The
source and destination are the same".
Solution: CD Viewers from an early
pre-Vista release do not work on Vista
and there is no work-around. Please try
to find a PC that is not running Vista
to view the studies. You might also
inform the source site that they should update
their CD Viewer software.
XA images display
in unusual colors.
Solution: A customer has reported some
XA images (manufacturer unknown) that have an error in the DICOM header
information (the header reports the image as MONOCHROME instead of MONOCHROME1
or MONOCHROME2). Older versions of ShowCase do not handle
this header error. ShowCase version 4.0 and higher displays these images appropriately.
Update your software. Download ShowCase
4.9.8 installers at no charge, or
purchase an upgrade to ShowCase 5.
Problem: Directory list
takes a very long time to come up - hourglass is up the whole time.
Solution: You probably have ShowCase looking for images in specific
folders on your disk... And those folders have grown large. This can be a very
time consuming since ShowCase will read EVERY file in the folder. Let ShowCase
finish reading and come up normally and then select the menu option
File->Edit List of Folder Directories. Remove any folder directories you are
no longer using. Clean out folders that you are actively
using by deleting old studies. OR move your studies to a real DICOM directory.
to a new MOD or other external disk because it isn't offered as a destination.
Solution: You probably
need to create a DICOM directory on the media. You need a directory before you
can COPY. Use the File Menu option "Create new
"Bad Header" displayed below
black images that have been copied from
an external disk from an Aspen
Solution: We have received
some DICOM directories that contain
errors in them that prevent ShowCase
from copying the images correctly even
though ShowCase can display the images.
Try this: Use the Browse button in
Showcase to browse to the CD or MOD.
(Browse all the way into the image
folder so that ShowCase will not see the
Click on "List All Studies in the
Folder" and ShowCase will construct a
new directory (this takes some time).
Then the studies should copy correctly
from this browsed directory.
Problem: Images come
up black (empty)..
Solution: Check to
make sure that your monitor is in 24 bit color or 32 bit color mode
(look at your monitor settings in the Control Panel settings). If the images
still don't appear, send an example image to support@TrilTech.com.
the gamma on a color image produces artifact
adjustments work best on static images and grayscale clips. Color clips have
been jpeg compressed and include some information 'errors' that increase
with gamma adjustment.