Customer Support for ShowCase
Products
Click here for
Troubleshooting Problems
Hardware
Recommendations
Documentation Downloads
Sorry but we do not have telephone
support. If you cannot find a
solution to your problem in the
troubleshooting FAQs, please
email
Support@TrilTech.com and
we will get back to you asap. Be
sure to include a full description
of the problem including your
ShowCase product and release number,
your operating system, any error
messages encountered and any
information from troubleshooting
logs (see below).
Troubleshooting logs that could
help diagnose problems:
ShowCase Viewing: In ShowCase
5.0 and later there is an option under
the Help menu called "ShowCase Trace
Log". This log may provide information
about errors.
DICOM networking issues: In
the ShowCase Connect software (or
SCP_ShowCase in pre-5.0 software) the
main screen gives access to the network
activity log that shows much of the
DICOM network activity and can help
diagnose problems. Also, your ultrasound
machine or PACS will have network
transfer error logs. See the
manufacturer's documentation.
Minimum Hardware
Recommendations for ShowCase Products
- Pentium IV processor
- 2 GB memory
- 2 GB free disk
space
To store images on the
PC for quick access, a minimum of 3 GB
storage space is recommended.
Monitor and graphics
card should support 24 bit and/or 32 bit
color and support at least
1024x768 resolution.
Download Documentation for ShowCase 5 Products
| All documents are in PDF format. If you do not have an
Acrobat Reader that can read these guides, visit the
Adobe Acrobat Website.
Document Description
|
Size / link
|
|
ShowCase User Guide Booklet
for ShowCase 5 (Both Premier and Basic, including
the Connect option) |
ShowCase User Guide |
| ShowCase Connect DICOM Conformance Statement |
DICOM
Conformance Statement |
|
Configuration Instructions for ShowCase Connect
Instructions for installing and configuring ShowCase Connect DICOM
communication features (Query/retrieve, Store SCP). |
ShowCase Connect Configuration
Connectivity
Troubleshooting Tips
|
|
ShowCase Connect Query/Retrieve
Instructions for using Query/Retrieve images from a DICOM server using ShowCase. |
ShowCase Connect
Query/Retrieve |
|
Small
Clinic Network Configuration
Example of setting up a small network to transfer images
from ultrasound machines to a PC image repository and make them
available for viewing by other PCs on the network.
|
Small Clinic:
Network Configuration |
|
Small
Clinic Workflow Recommendations
Tips on how to move images from ultrasound machine to
ShowCase to archive media-- keeping optimal performance.
|
Small Clinic:
Workflow for Managing Image Repositories |
|
Key
Command Summary
List of the common keyboard accelerator keys and shortcuts for quick
ShowCase viewing. |
Key
Commands |
|
ShowCase Image Viewing
Beginning steps for using ShowCase image displays. |
Basic
Viewing |
|
Image
Measurements
Beginning steps for making measurements on images. |
Image
Measurements |
|
ShowCase Structured Report Viewing
Beginning steps for using ShowCase Structured Report
(measurement and data) displays. |
Structured
Report Viewing |
|
Burning
CDs & DVDs for Referring Physicians/Accreditation - wizard
Step
by step guide for using ShowCase Premier to create DICOM CDs & DVDs -
integrated with Windows CD & DVD Writing Wizard. |
Burning
CDs and DVDs- Integrated with Windows Wizard |
|
Burning
CDs & DVDs for Referring Physicians/Accreditation - staging
folder
Step
by step guide for using ShowCase Premier to create DICOM CDs & DVDs. -
using a staging folder. |
Burning
CDs and DVDs - Staging Folder for burn software such as Nero |
|
Processing Images with ShowCase
Examples of common image processing you may want to use
for teaching files, etc. |
Processing Images |
|
Creating AVI Files
A step by step guide to exporting an AVI file from ShowCase. |
AVI
File Quick Steps |
|
ShowCase Windows in PowerPoint
Steps for displaying ShowCase image windows in PowerPoint. |
Export to Powerpoint
Slides |
|
De-identifying DICOM studies
A step by step guide to de-identifying both images with info burned in
and the DICOM header information. |
De-Identification |
|
Repairing Directories
How to use the ShowCase "Repair" tool to fix a broken or
missing DICOM directory
|
Repairing
DICOMDIRs |
|
|