Troubleshooting Tips

Licensing ShowCase

You may want to download the Instructions for Installation and Licensing

Or if you need to move your license to a new machine download instructions for Moving a ShowCase License

LICENSE ACTIVATION fails or an active license suddenly says it has expired (ShowCase 5.0 - 5.1.8 )

Please download and install the most recent ShowCase release. The releases after August 13, 2010 include new software from our licensing provider that fix these sporadic licensing issues. We apologize for any inconvenience this has caused.

No Internet Access to Activate my license, or firewall won't let me through. (Does not apply to Flash Licenses on USB drives)

If you cannot access the Internet from your PC, you will need to activate the
license manually. Email Your Machine ID and your License Number to Support@TrilTech.com or fax the information to the fax number provided in your customer letter. (To display the Machine ID, start ShowCase and select the File Menu option License Management.

When you receive your unlock code from Trillium Technology, select the File Menu, License Information option again and enter the unlock code.

No Machine ID shown in licensing dialog (see above)

If you are trying to activate manually and don't see a Machine ID then you probably just need to reboot your machine before proceeding. (You may have missed a reboot instruction during installation.) This usually fixes the problem. If it does not, you might want to un-install and re-install. Also, see the earlier warning about remote activation.

Message says you need to have administrator privileges running on a Win 7 machine.

You can start ShowCase in Administrator mode by right-clicking on the ShowCase icon on your Windows desktop and then selecting 'Run as administrator'.

Activate License Button is Disabled

Check to make sure all of the license information has been Auto-filled correctly. If typed manually, check that all information was entered exactly as provided-- including capitalization and punctuation.
 

Unlock Code box is empty.

The unlock code is only needed for manual license activation. (See above)

REMOTE ACCESS Installation of ShowCase releases earlier than 5.1.5 -  ShowCase license says it has expired.

Please upgrade the most recent ShowCase release. Earlier releases of ShowCase had occasional problems with licensing and remote access. All known remote access problems have been addressed as of the 5.1.5 release (Feb, 2010)