Troubleshooting Tips

Burning CDs and DVDs

You can burn CDs and DVDs with an optional Onboard Viewer if you have ShowCase Premier. (This feature is not included in ShowCase Basic).

There are User Guides available for both writing CDs/DVDs (Windows XP and Vista for CDs and Win 7/8 for CDs/DVDs) using the Windows  integrated CD Write Wizard and for writing CDs and DVDs using 3rd party burn software (Nero for example).

There is no Burn CD/DVD button on the Study Lists Window.

Solution: If you don't have a Burn Button at all then you are running ShowCase Basic or ShowCase Onboard-- software that does not include the CD/DVD burning feature. You will need to upgrade to ShowCase Premier.


The Burn Now button is disabled in the CD Burn dialog.

Solution: Your PC is not set up for integrated CD burning. Possibly your operating system is not XP, Vista, or Win 7 and so does not support integrated CD writing. Or your integrated writing may have been disabled. This can often be fixed with a simple setting: Double-click on “My Computer” and then right-click on your CD drive and select “Properties”, then click on the “Recording” tab. Make sure this box is checked:

Rare problem: If you have XP, Vista, or Win 7 and a CD recorder but no "Recording" tab, have an IT professional check the information - click here to link to Microsoft info.

A CD or DVD was created with ShowCase but the viewer does not launch automatically when inserted into a PC.

Solution 1 - CD or DVD: The PC may not be configured to autorun applications from CDs or DVDs. In this case, browse to the disk and double-click on file called Show_Studies. (This information is included in the README file on the CD or DVD.)
 

Solution 2 - DVD or CD burned from a staging folder:

If you have burned from a staging folder, but the viewer does not run automatically, OR if the onboard viewer runs but no studies are listed, please make sure that you burned the ENTIRE contents of the staging folder to the DVD. If you show the DVD contents in an Explorer window (Double-click on “My Computer”, then click on your DVD drive) you should see this:

If none of these files and folders are shown, check to see if you have a mismatch between the folder you are using in ShowCase and the folder you are using with your DVD burn software.

If some of the files are missing, check your DVD burning project again and add these files. ALL of the files and folders listed above must be present for the ShowCase Onboard Viewer to function properly.

IF THE PC IS A WINDOWS 8 machine and it does not have ShowCase or many other applications installed, it may be missing a component that used to be part of Windows operating systems (the .Net Framework 2.0 or 3.5). If that is the case

-- In an Explorer Window, navigate to your CD/DVD to display the contents.

-- Go inside the folder Viewer/Vista Viewer and double-click on

This will launch the correct ShowCase Viewer for your PC. Your computer may then give you a link to follow to install the missing component (the .Net 3.5 or 2.0 Framework)